Privacy Policy

We believe that you, as our online visitor and PGR member, have the right to know our practices regarding any information we might collect when you visit our website.

For each visitor to the website, our web server automatically recognizes and stores information, such as the visitor IP address and domain name. We track such information to perform internal research on our users' demographic interests and behavior and to better understand, protect and serve our customers and community. We also use data collection devices such as "cookies." Cookies are small files placed on a visitor's hard drive that assist us in providing products and services to our customers. Cookies are required for the site to function properly. In addition to our cookies, a visitor may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.

We will ask you to provide personal information on our website shopping cart when you choose to buy a product or service. This information may include your name, mailing address, phone number, credit card number, all of which are necessary to the ordering of products/services on this site. We, and any parent, subsidiary and other affiliated companies may use this information to improve their marketing and promotional efforts as well as to improve the user experience on the website. We do not sell or rent your personal information to third parties for their marketing purposes without your express consent. However, your personal information may be disclosed in the normal scope of business of providing goods and services to customers, including but not limited to, advertisers, third party service providers and law enforcement authorities.

In the existing regulatory environment, we cannot ensure that all of your personal information and private communications will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the website. We take measures to safeguard your personal information and to prevent unauthorized access to that information in its internal procedures and technology. However, we do not promise, and you should not expect, that your personal information and private communications will always remain private.

Other websites that may be linked to/from this website may have different policies. You should review the policies on these other websites to understand their policies and practices. We may amend this Privacy Policy at any time by posting the amended terms on the website. All amended terms shall automatically be effective immediately after being posted on the website.

Secure Ordering

Protecting your order information is our first concern. Our site makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

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Shipping Policy

Shipping & Handling

Please allow up to 5 business days for standard order processing. All orders are shipped USPS unless otherwise specified via phone, and as always there will be free shipping on orders above $100.

If your order contains any personalized items, there will be additional time required to prepare your order. Please see the notice below the order concerning the additional shipping time.

It is the responsibility of the individual Rider to keep all information current on their Member Profile. When an order is placed the Rider receives an email detailing what was purchased and where it is being shipped to. This is the Rider's last chance to verify that everything on the order is correct. Orders that are returned to the PGR Store for a incorrect address will be charged as second shipping fee when resent.

PGR Lost/stolen Package Policy

If the shipping tracking number says a package has been delivered but you have not received your order, please notify us at customerservice@pgrstore.org or 630-340-5156. The following additional steps must be taken:

• Please check with anyone else who receives mail at the shipping address. If possible, talk to your delivery person to see where they delivered the package. This often solves the missing package issue. We also ask that you check with your neighbors to see if they might have received it.
• We will wait 2 business days for the package to show up from a delayed delivery, neighbor or other person who may have received it.
• If the package still hasn’t arrived, you will need to file an online help request with the US Post Office. If your package hasn’t arrived after 7 days, you will need to file a Missing Mail Search Request. If the Post Office cannot find your package, or it cannot be delivered due to damage, upon presentation of evidence the preceding steps have been taken we will reship the order to you.

International Shipping

The Patriot Guard Riders Store is proud to support our fellow Patriots outside the USA. Unfortunately we utilize the United States Postal Service to keep those costs to a minimum. For all purchases that will ship outside the United States, please email us at Store@PatriotGuard.org for the shipping rate prior to placing the order. This policy DOES NOT apply to the men and women of our Armed Forces who receive their mail at APO/FPO addresses.

Don't want to order online?

Call Fast Color:
(630) 340-5156
Tell them you're placing PGR order.

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Return Policy

The following criteria must be met in order to be eligible for a refund:

• Returns must first be approved by the Patriot Guard Riders Store in writing prior to being sent back.
• Returns must be postmarked within 30 days of the original shipping date.
• Item(s) returned for a refund will incur a 15% restocking fee.
• Clothing articles must not have been worn, washed, dried, or stained in any way.
• Item(s) must be accompanied by the packing slip generated from the return process noted above.
• Item(s) must be returned via a traceable shipping method with delivery confirmation.
• All shipping costs must be pre-paid by the member.

Return Restrictions:

• Custom designed/printed products (such as State name, members name, ride name, patches, embroidered, etc.) are not eligible for exchanges or refunds unless the Store has made an error in production. Incorrect sizing is not a criteria for returning a product. The PGR Store is not responsible for size variation from manufacturers.

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