Patriot Guard Riders Return Policy

The following criteria must be met in order to be eligible for a refund:

  • Returns must be postmarked within 30 days of the original shipping date.
  • Item(s) returned for a refund will incur a 15% restocking fee.
  • Clothing articles must not have been worn, washed, dried, or stained in any way.
  • Item(s) must be accompanied by the packing slip generated from the return process noted above.
  • Item(s) must be returned via a traceable shipping method with delivery confirmation.
  • All shipping costs must be pre-paid by the Rider and will be reimbursed when the products are received by the Patriot Guard Riders Store.

Return Restrictions:

  • Custom designed/printed products are not eligible for exchanges or refunds unless the Store has made an error in production.  Incorrect sizing is not a criteria for returning a product.  The PGR Store is not responsible for size variation from manufacturers.

Credit Processing: Credit for returns are typically processed within 2 weeks of receiving the item.

Variations in Style and Color: Shirt styles [colors and fabrics] are subject to change without notice due to the manufacturer’s production. These changes, no matter how slight, are sadly beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.